What Do I Do if I Am Not Satisfied With Repairs After Picking Up My Car?

Immediately contact the repair shop and they will address any concerns you may have.

Will the Repair Shop Have a Rental Car Waiting For Me When I Drop Off My Vehicle?

If you need a rental car to drive while your car is in the shop, most shops can arrange and reserve one for you ahead of time.

Will The Collision Repair Shop Help Me Process My Claim?

Some shops will submit the estimate and repair bill to your insurance company in your behalf. However, you are still responsible for the payment to the shop. Talk to the shop owner or manager, they will attempt to make the transaction as seamless as possible.

What If Repair Costs Exceed the Original Estimate?

Often times in the collision repair process, especially after and during disassembly, additional damages are found resulting in more labor and parts needed to restore the vehicle to pre-accident condition. Parts sometimes come in at a higher price than quoted. These additional charges are called a supplement.

What If My Airbags Have Deployed?

Ohio Revised Code Section 4549.20 was enacted on September 16, 2004 and prohibits any person from installing in any motor vehicle any air bag other than the one designed in accordance with and meeting federal law standards for the make, model and year of the vehicle. Currently, all vehicle manufacturers state that only new, OEM parts be utilized after an airbag deployment. Further, they also often times require other components to be replaced to insure the system is fully restored to make certain it will function as it was originally designed and intended to perform in a subsequent accident.

http://www.mvrboard.ohio.gov/guide.stm