Is the Work Guaranteed?

Most collision repair centers warranty their collision work to some degree. Ask to see a copy of the shops written warranty before repairs are started and have any information you do not understand clarified. Make sure the terms of the warranty are acceptable to you. Make sure you receive a copy of the finalized invoice itemizing repairs including any supplements. Verify that you are satisfied with the quality of repairs made to your vehicle prior to payment.

What Do I Do if I Am Not Satisfied With Repairs After Picking Up My Car?

Immediately contact the repair shop and they will address any concerns you may have.

Will the Repair Shop Have a Rental Car Waiting For Me When I Drop Off My Vehicle?

If you need a rental car to drive while your car is in the shop, most shops can arrange and reserve one for you ahead of time.

Will The Collision Repair Shop Help Me Process My Claim?

Some shops will submit the estimate and repair bill to your insurance company in your behalf. However, you are still responsible for the payment to the shop. Talk to the shop owner or manager, they will attempt to make the transaction as seamless as possible.

http://www.mvrboard.ohio.gov/guide.stm