CONSUMER’S GUIDE TO COLLISION REPAIR

How Do I Choose a Collision and Refinish Center?

As the owner of a motor vehicle involved in an accident or submitting an insurance claim, you have the right to choose the shop where you wish to have your vehicle repaired. Verify your shop of choice is registered with the state of Ohio and look for certificates of technician training and memberships in professional associations.

Do I Need More Than One Estimate?

No. Select a repair facility that you feel comfortable with, then notify your agent or insurance company, or ask the shop to call the involved insurance company on your behalf.

DRP Body Shops – What Are They?

Direct Repair Programs (DRP) or insurance company referrals of certain repair facilities could be known as: State Farm’s “Service First” program, Allstate’s “PRO” program, USAA’s “STARS” program, Progressive’s “Total Pro or Concierge” program, and Nationwide’s “Blue Ribbon” program. Please refer to our glossary of other known insurance company DRF or referral program names.

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